Contact Support
We're here to help! Choose your preferred way to reach us, or check common solutions below.
In-App Feedback
Available 24/7
Use the feedback system within the platform for quick help
Open FeedbackHelp Center
Self-service, always available
Browse our FAQ and documentation for instant answers
Browse FAQQuick Solutions
Before contacting support, check if your issue is listed below:
I forgot my password
Click "Forgot Password" on the login page and enter your email. You'll receive a reset link within minutes.
I can't see my institution
Make sure you've been added by your institution admin. Contact them to verify your enrollment or get an invitation code.
Payment failed but money was deducted
Don't worry! Payments usually reverse within 24-48 hours. If not, contact support with your transaction details.
I need to change my role
Role changes must be done by your institution admin. Contact them to request the change.
Videos are not playing
Check your internet connection. If the problem persists, try a different browser or device.
Support Hours
In-App Feedback: 24/7
Email: Response within 24 hours
We're Global
Supporting institutions worldwide with multilingual support for common languages.
Tips for Faster Support
- 1Include your registered email address
- 2Describe what you were trying to do when the issue occurred
- 3Include any error messages you see (screenshots help!)
- 4Mention your institution name if relevant
- 5Tell us which device and browser you're using